Responsible Gambling

Online gambling is becoming more and more popular and many gaming fans register and open online casino accounts to play their favorite casino games. However, before signing up, a player should familiarize with the legal gambling practices of a casino. He should read the terms and conditions of a casino, its privacy policy, security as well as its responsible gaming section. That way he will learn how a casino treats its players and protects them from the problem of online gambling.

What is Responsible Gambling?

Responsible Gaming is a concept that gaming operators need to uphold to ensure a safe and fair gambling environment that protects its players from the problem of gambling. The gambling services operators offer must be presented in a responsible manner. Responsible Gaming covers the area of protecting players that are vulnerable and underage, it ensures protection against fraudulent and criminal behavior, it delivers a fair gaming experience, it ensures safe and secure gambling environment as well as prompt customer payments and so on. This refers to both brick and mortar and online casinos.

Online Casino Responsible Gaming

The concept of Responsible Gaming at online casinos often includes the following measures:

Vulnerable players and Underage gambling – A number of measures have been introduced to protect the vulnerable players from the problem gambling such as offering advice and support, allowing players to set limits on how much they would send etc. Additionally, players that are underage are not allowed to gamble at online casinos.

Fraudulent and criminal behavior- Online casinos must implement anti-money laundering policies and pay attention to and track any suspicious transactions.

  • Prompt and accurate customer payments – Online operators must make sure that the transactions made to and from players are processed in an accurate and timely manner.
  • Fair gaming – The online casino games should be tested for fair play and randomness by a reputable third party on regular basis.
  • Customer satisfaction – Online casino players should be able to freely express their opinion and expect online casinos to deal with their comments and/or complains.
  • Secure and safe operating environment – To make sure that all operational and payment systems operate securely and effectively, online casinos should implement internal controls.

    Ethical and responsible marketing- Online operators should make sure that advertisements are factually correct and are not aimed at vulnerable and underage players. They should also seek permission from the players before engaging them in direct marketing.

  • Information privacy – This refers to the protection of player’s data against unauthorized operations. The sensitive data of the players refers to their name, address, country, date of birth, ID number and expiration date, telephone number and e-mail address.

Responsible Gaming Codes of Conduct

Codes of conduct have been developed by regulators and trade associations to ensure that online operators comply with the principles of responsible gaming. These codes of conduct have evolved throughout the years because of the evolution of many new legal and trade frameworks.

The European Committee for Standardization develops responsible remote gambling measures to protect customers and ensure that the gambling operators and software providers behave responsibly.